How do I find what I am looking for ?
We advise you to use the service finder by filling in, if possible, all the fields; in this way, the site will propose the products and services that best fit your profile and needs. However, you can also click on the categories to see all available items in that category or use the search bar at the top right. On the site you will find services and products in many languages and for many countries; we recommend that you register to view only those that suit you.
Why do I need to register to download free products ?
Registration allows us to be sure that the download is performed by a human being ; one of our staff members verifies each registration request before validating it ; furthermore, this way we can provide you with subsequent updates and notify you of similar or related products if you wish.
I bought a free product but can't download it
You can download many dozens of products for free ; if you have registered, you should have no problem downloading the product ; once the purchase process is complete, you will receive an email to the address provided with a link that allows you to download the product ; if you have not received it, try checking your junk mail ; if the problem persists, send an email to orders@solver.store and we will reply right away.
Why do you ask to register ?
On the site you will find thousands of products in six languages, available in 15 countries ; registering means saving time and viewing the best product or service for you. In addition, prices vary according to many parameters, and having some information can save you money (for example, the same consultancy for a chemical company will cost more than in a service company, a service for a large company will cost more than for a small company, etc.). Unless you are a multinational nuclear corporation it is therefore very likely that registration will save you a lot of money !
Do you discount the prices of your articles ?
Our articles are specially prepared taking into account all variables and limiting the price as much as possible; we also always propose cheaper alternatives in the recommended articles that are displayed at the bottom whenever you click on an article. However, there are many discount options (see our loyalty program).
What payment methods are accepted ?
You can purchase any product or service on the site and pay by bank transfer ; you will receive an invoice according to the terms described in the article or in the general conditions. Immediate payment is not required.
What kind of consulting services do you provide ?
Our consultants are experts in the categories you can find HERE
How do I know if your service is right for my needs ?
Put us to the test ! you do not need to buy our products, download our free documents and software and use them, listen to our podcasts, request to receive our regulatory update bulletin, etc. If you would then like to purchase products or services, with rare exceptions, you will pay only after the service has been initiated and you will then always have the option to withdraw and cancel the order.
What experience do you have in my field ?
Our consultants have developed important experience in the fields for which they propose themselves ; each item corresponds to one or more expert consultants ; if we do not have expert consultants available at that time, the item is not available.
Can I request a customized service ?
Our services are already at base personalized since the choice of the consultant to work with you depends on multiple factors such as the sector in which you operate, size, geographical location, etc. In any case, the consultant who contacts you will be at your disposal to develop the project according to your needs.
Is it possible to receive a quote ?
Our prices are already available for each item; we have a policy of total transparency and each item considers all costs for the client. That is why it is important to log in and give us the opportunity to offer you the best possible price for your profile. For complex projects or depending on specifics we can of course prepare you a quote, please contact us for any request.
At what times are consultants available ?
In general, on-site services are carried out between 9 a.m. and 5 p.m. on weekdays however each project can be adapted according to needs ; of course, the consultant may not be available during abnormal hours, so please notify us as soon as possible of any special needs.
What happens if I need to change the schedule or cancel a meeting ?
In general, the consultant's scheduled engagement must be paid if the cancellation is communicated to us less than 48 hours before the scheduled time and the appointment was in attendance.
Within how long will you perform the service ?
As soon as the order is confirmed you will receive a confirmation email; within a few days you will be contacted by the assigned consultant with whom you will establish an initial contact and a work schedule according to your needs. If you need an urgent intervention, indicate it in the purchase procedure and we will do our best to contact you immediately.
Who are your consultants ?
The services proposed on the site are provided by our staff or by technical partners we have directly selected to offer you a qualified and expert service. Our articles clearly and unambiguously detail what we will do, our prices are transparent, available to all, and our internal structure verifies the competence and experience of the Partners at qualification and at the end of the service so that we can understand whether the results obtained correspond to what our clients have purchased.
I am a consultant myself ; how can you be useful to me ?
Consultants are our partners ! you know the companies and you know what they need. It is possible that your clients are looking for a product or service that you are not able to perform with the required level of expertise but that you want to propose yourself ; we can guide you through courses, documents or the availability of a remote expert. Or you can ask us to accompany you on the project; you will remain the contact person for the company that will be satisfied with the result you propose.
If you think you can propose your services on our site, perhaps you are just the person we are looking for ! click HERE to learn more
What if the software does not work ?
Our software is used by thousands of people and we believe therefore that it is easy to use ; however, it is always possible that some operations need to be performed during installation or that there is some malfunction. All purchased software includes remote support and often free upgrades.
Can I publish or use the products you provide ?
Solver releases from copyright all items made available free of charge at www.solver.store.
As for the others they are protected by various forms of protection, from copyrights to trademarks and more. Please contact us before using outside your company such articles.
How do you handle my personal data ?
We understand the importance of preserving the confidentiality of our clients' sensitive information, and all of our consultants are contractually obligated to abide by our Privacy Policy, which guides our efforts with respect to data privacy, processing, and protection. We collect, use, and retain only information appropriate and relevant to our services and use data security systems to protect personal data in accordance with the EU Data Protection Regulation and local regulations. Solver ensures complete confidentiality and confidentiality about any information, data or documents it becomes aware of during the course of the mandate, both for itself as a legal entity and for consultants.
We are willing to sign any confidentiality clauses (NDAs) that you would like to submit to us.