GRI 416 Customer health and safety

When reporting its management approach for customer health and safety, the reporting organization can also disclose whether the health and safety impacts of products and services are assessed for improvement in each of the following life cycle stages:

• Development of product concept

• Research and development

• Certification

• Manufacturing and production

• Marketing and promotion

• Storage, distribution, and supply

• Use and service

• Disposal, reuse, or recycling

The measure helps to identify the existence and range of systematic efforts to address health and safety across the life cycle of a product or service. The incidents of non-compliance that occur within the reporting period can relate to incidents formally resolved during the reporting period, whether they occurred in periods prior to the reporting period or not.